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Why discovery research matters for modular procurement
on June 22, 2017
The Technology Transformation Service (TTS) has been working with the Forest Service since August 2016 on what will eventually be an agency-wide system to process permit applications. TTS is primarily helping the Forest Service hire private vendors for this work, rather than building it ourselves, and one way we’re improving that process is through “discovery research.”
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Designing services that are accessible, transparent, and easy for all to use
on March 11, 2016
We're publishing a full report to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. Today we end the series with a look at what we’ll focus on in the next stage of research.
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What people think about before deciding to share personal information with the government
on March 10, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll share what people think about before deciding to share personal information with the government.
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Trust as a two-way street between the government and the people it serves
on March 9, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll detail when people decide to trust the federal government and how they view the federal government vs. private companies.
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Too many options make complicated decisions harder
on March 8, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll talk about how choice overload affects decision-making.
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Transparency within government helps build public trust
on March 7, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs.
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How people use proxies to interact with the federal government
on March 4, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people interact with the government using proxies.
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How people learn to navigate government services
on March 3, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people learn to navigate government services and what barriers exist to accessing services.
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Strategies people use when interacting with the federal government
on March 2, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the strategies people use when interacting with the government.
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What we learned after interviewing dozens of people about their interactions with the federal government
on March 1, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail our initial research questions and what we learned.
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Informing the future of the Federal Front Door
on February 29, 2016
Today, we’re publishing a full report with findings from our research on the Federal Front Door, as well as a microsite that will contain future research findings related to these topics. In the coming days, we’ll also be publishing the complete report on the 18F blog.
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Learning how to build a better “front door” for the federal government
on December 8, 2015
Over the last several months, staff from General Service Administration’s USAGov and 18F teams have been talking to Americans around the country about the good, the bad, and the ugly of interacting with their federal government. The goal of the research is to gain a better understanding of how we can build a better “front door” to the federal government by building new digital services and enhancing existing ones.
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How we use a lean approach to product design
on November 20, 2015
Here at 18F, several product teams (including CALC, Discovery, and EITI) have been experimenting with a lean product design approach to building software, often called “lean UX.” In a nutshell, it is a set of ideas about design and project management that help us focus not just on what we build, but on the outcomes our tools enable.
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Introducing the U.S. Web Design Standards
on September 28, 2015
The U.S. Web Design Standards is the U.S. government’s very own set of common UI components and visual styles for websites. It’s a resource designed to make things easier for government designers and developers, while raising the bar on what the American people can expect from their digital experiences.
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Introducing 18F Design Methods
on August 10, 2015
We’re thrilled to introduce the beta deck of 18F Design Methods, a collection of research and design practices that we use to better understand and serve the users of our products.
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Building a better welcome wagon
on June 15, 2015
As our team expands to meet federal digital needs, we've learned to appreciate documentation for its ability to turn new hires into self-sufficient contributors quickly, with minimal disruption to the organization.
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