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18F Blog

2 posts tagged with "case management system"

18F Checks In With the DAWSON Project at the U.S. Tax Court

By Chris Holly , Mike Marcotte , Alex Soble , Julia Allen , Mark Meyer on April 25, 2023

The United States Tax Court is an independent federal court that settles disputes between taxpayers and the Internal Revenue Service. Since the 1980s, the Court has used a modified commercial software product to manage its operations. In December 2020, the Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court.
agency work case management system interview open source tax court 18f checks in
Transforming how DOJ's Civil Rights Division engages with the public

By Malaika Carpenter , Lalitha Jonnalagadda , Uchenna Moka-Solana , Olesya Minina , Aviva Oskow , Jacklynn Pham on July 7, 2020

In order to be more responsive to the public’s changing communication needs and the increased reporting volume,the Civil Rights Division, in close collaboration with 18F, has launched a user-friendly online submission experience at civilrights.justice.gov that transforms the way the Division collects, sorts, and responds to civil rights reports.
product launch agency work department of justice form design content design user-centered design case management system civil rights