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Building product management capacity in government part 3: A day in the life of a new product owner
on May 3, 2021
This is part four in a series of posts about building product management capacity in government agencies. For this post, we chatted with Bill Laughman from DOJ’s Civil Rights Division about his experience as a product owner on Civil Rights reporting portal.
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Transforming how DOJ's Civil Rights Division engages with the public
on July 7, 2020
In order to be more responsive to the public’s changing communication needs and the increased reporting volume,the Civil Rights Division, in close collaboration with 18F, has launched a user-friendly online submission experience at civilrights.justice.gov that transforms the way the Division collects, sorts, and responds to civil rights reports.
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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
on November 7, 2019
Last summer, we embarked on a 10x project to explore (and potentially improve) user-centered design practices across the federal government.
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