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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
on November 7, 2019
Last summer, we embarked on a 10x project to explore (and potentially improve) user-centered design practices across the federal government.
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Six ways we’ve recently improved TTS’s Design Research Guild
on March 7, 2019
A few months ago, the TTS’s Design Research Guild started brainstorming ways to better position itself for success. In this post, we’ll share the six ways we’ve recently worked to improve the guild.
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Introduction to remote moderated usability testing, part 2: How
on November 20, 2018
This is the second in a two-part series exploring the basics of running a remote moderated usability test. In part one, we explored usability testing at a high level: what it is and why it’s important. In this post we’ll review a five-step process for conducting your first round of tests
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Introduction to remote moderated usability testing, part 1: What and why
on November 14, 2018
In this two-part series, we’ll provide an introduction to remote moderated usability testing. In part one, we’ll explain what usability testing is and why it’s important, differentiate usability testing from user acceptance testing, and talk about things that aren’t required to do a usability test
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Two exercises for improving design research through reflective practice
on October 23, 2018
Maturing your design research practice is a bit like honing your skills at cooking. Experienced researchers rely on a refined set of sensibilities, or tastes, in their use and application of research methods; they create, curate, and refine informational recipes that turn raw data into palatable insights. And just like cooking, everyone can improve in their research abilities with a bit of reflective practice
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4 lessons from building our own recruiting tool
on November 8, 2017
As of September, GSA is running its own recruiting tool for moderated design research. In this post, we would like to share four key lessons we learned while building this tool, including the ways in which software development can serve as a starting point for broader conversations about information practice, privacy, and security.
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Build empathy with stakeholder interviews, part 2: Conversation
on July 22, 2016
In the first post of this series, I covered what stakeholder interviews are, why they’re valuable, and how to prepare for them. In this second post, I’ll cover how to actually run the interviews as well as some tips for synthesizing and socializing what you learn.
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Build empathy with stakeholder interviews, part 1: Preparation
on June 20, 2016
In this post, I'll cover what stakeholder interviews are, why they’re valuable, and how to prepare for them. In the second post, I’ll cover how to actually run the interviews as well as some tips for synthesizing and integrating the results into the team’s shared understanding.
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