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Senior executives part 5: Use stories as leading indicators
on August 25, 2022
Executives often rely on productivity metrics to measure success, but these measures can obscure whether the software is actually working for users. Stories are a better resource to build a strategy between a senior executive and a product team. This is part five in a series on how senior executive and tech teams can be better allies.
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Senior executives part 4: Initiate more direct interaction to build rapport
on August 18, 2022
It’s critical that senior executives and product teams make small decisions over time about important technology initiatives to be able to adjust plans as things change. How does that work? What works well? This is part four in a series on how senior executive and tech teams can be better allies.
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Senior executives part 3: Use short-term initiatives to build confidence in long-term decisions
on August 11, 2022
Deadlines often force executives to make long-term decisions about technology without certainty it’ll be successful. Modern software development strategies help reduce this risk by leveraging a product team to incrementally test software upfront. This is part three in a series on how senior executive and tech teams can be better allies.
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Senior executives part 2: Work outside the traditional hierarchy to set up an initiative for success
on August 2, 2022
In order to ultimately succeed at delivering human-centered software, two critical groups need to work closely together: the product team and a champions group. This is part two in a series on how senior executives and tech teams can be better allies.
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Senior executives are the allies tech teams need, part 1
on July 20, 2022
Successfully delivering software in government requires people to work differently. Without clear answers for how to do this, well-intentioned executives and teams default to existing processes that risk undermining their own success. This is part one in a series on how to evolve that relationship.
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Building trust in a public health crisis
on June 23, 2020
Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
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