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Content design for beta.ada.gov: writing for action and flexibility
on July 13, 2022
We worked with a team at the Department of Justice to redesign ADA.gov. We helped them launch beta.ada.gov, and we’ve designed new content for some of the most sought-after ADA topics.
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Building trust in a public health crisis
on June 23, 2020
Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
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Aiming for obsolescence: Lessons from an 18F product transition
on May 1, 2018
Four years into 18F’s work, transition is a topic of frequent conversation among our team. Every organization and every project is different. At the same time, every transition offers lessons that can be applied to the next.
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