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Content governance: What it is and how to get started
on July 27, 2021
How is your content created and maintained? Who does what? How do you decide what your content priorities are? With content governance you can answer these questions, provide clarity to your organization, and become a content hero!
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Building trust in a public health crisis
on June 23, 2020
Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
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